Despite your commitment to risk management and proper procedures to protect your business, claims can happen. When an incident occurs, avoid the panic. Save this article to ensure you remember how to respond to a claim correctly and efficiently if the time comes.

  1. Decide to file a claim

It can be difficult to gauge which incidents will amount to a costly settlement and which will not. It is often best to err on the side of caution and report every incident to your claim specialist, even if the incident is minor.

Ask yourself: Does the situation have the potential to escalate into a major claim?

 

  1. File promptly

Prompt claim reporting leads to better outcomes for you and your business.  Memories will be fresh, and evidence will be available to help your case. In short, prompt reporting:

  • Saves time and money
  • Better protects your business
  • Reduces worry and stress

Ask yourself: Will I remember the details of this incident weeks or months from now if I do not report it now?

 

  1. Compile necessary information

The more thorough the information you compile from the start, the more efficiently your claim will likely be settled. Collect this information before you file:

  • Copies of incident reports, witness reports, photographs, videos and other documentation
  • Your business’s insurance policy number
  • Contact information for yourself
  • Contact information for any involved parties and claimants

Ask yourself: Could this information be helpful in settling the claim?

 

  1. Submit your claim

The insurance carrier will work with you to file your claim. If you know your policy number, you can contact your carrier directly to begin the claims process.

If you have any questions before getting started, call Lockton Affinity’s dedicated customer service representatives at (866) 879-9024. We will help ensure you have compiled the correct information and provide the contact details for your policy’s specific claims team.

Once you reach out to this claims team, they will assign a claims adjuster. The adjuster will review your claim and interview any involved parties.

It may take 24-48 hours to hear back from the adjuster. If you haven’t heard back after 48 hours, contact Lockton Affinity and we will help expedite the process.

Ask yourself: How long has it been since the adjuster was assigned? Do I need to follow up?

 

  1. Payment issued

After the claims’ adjuster settles the claim, you will receive payments.

Ask yourself: How can this situation be avoided in the future? What can I do to reduce the odds of my business experiencing a claim like this again?

 

Claims Support from Lockton Affinity

Claims can be stressful and worrisome. But with guidance and support from Lockton Affinity, you can handle the incident and get back to running your business. Learn more about the claim reporting process today by contacting Lockton Affinity.