Your franchise relies on equipment every day. Beyond specialized tools, there is equipment like HVAC systems, computers and more critical to running your business. If your equipment were to malfunction or break, it could disrupt your day-to-day operations. But with the right maintenance and preparation, you can keep your business running smoothly.

Preparation Tactics for Equipment Malfunction

Your equipment is vital to business operations. Implement these tips to prevent and prepare for equipment malfunction:

Proper installation and use
Carefully oversee all equipment installation and setup. Train staff on the proper usage of business equipment. All employees should understand how to troubleshoot equipment and the standard safety measures when using the equipment.

Routine maintenance
Schedule maintenance checkups on your HVAC system and specialized equipment at least twice per year. Often spring and fall are the best time to schedule checkups, but older units and equipment may require more frequent maintenance checks.

Keep records
Keep records of purchases, installations, product warranties, maintenance and more. Documenting this information will guarantee that other inspections and maintenance will be done at the proper times and ensure a longer life for the equipment.

Equipment breakdown insurance
Equipment breakdown coverage, also known as boiler and machinery insurance, protects against expenses related to sudden, accidental and unexpected equipment breakdowns. It is often used by businesses that rely on computers, manufacturing equipment or refrigerators.

Property insurance
While property insurance does not cover equipment malfunction, it will cover damage caused to your property by the equipment malfunction. It will also replace equipment that is stolen or damaged by weather-related incidents your property incurs.

FASTSIGNS® employee

Managing Product Safety Concerns for Franchisees

There are also product safety concerns that can impact your business. Managing product safety concerns is crucial to maintaining a favorable experience for your clients and reducing the odds of a claim against your business.

Follow product instructions
Certain products, such as cleaners, glues and paints can contain chemicals that can be harmful after repeated exposure. Encourage workers who use these substances to wear protective masks, gloves and aprons during use. Always follow the specific handling instructions on the product packaging.

Ask about common allergens
Even the most standard service can go wrong if someone has an allergy or sensitivity. Beyond true allergies, some cleaners, artificial colorings, dyes and chemicals can cause irritation in clients, causing a negative experience. Prior to using products for clients, always ask for any known allergens.

Be aware of product recalls
Equipment and furniture recalls tend to be more common than product recalls, so it pays to be aware. Follow the news and industry resources to be aware of new recalls. Sign up for email notifications from for regular lists of recalls from federal agencies. Report any incidents and safety concerns with products at


Protecting your business

With the proper maintenance and preparation, you can prolong the life of your business’s equipment, stay aware of product safety concerns and keep your business running smoothly. Explore more risk management tips from Lockton Affinity or get a quote on your business insurance today.